Our organisation provides professional and friendly customer service.
- All items will be shipped within 1-2 business days of purchase. It takes 4-7 business days to receive the item depending on the location. Please exclude weekend and holidays on all shipping. There will be no shipping delays on our part.
We have return policy for every purchase, except astrological reports and embedded gemstones. Simply return the product to us within seven days of purchase and a refund will be provided. We do not like to see our customers unhappy, so we offer a refund excluding shipping & handling and insurance cost. We only ask that you pay the return postage. We cannot be held liable for return postage. When returning an item, please include the item name and Number, your email address, and the address you wish your replacement or refund to go. Please note that Gems embedded in any metal cannot be returned as they are not reusable. Also it is very important that the product should be returned in exact condition as and when it was sent to the customer. Any damages incurred by customer, are solely his responsibility. Rest of the purchases carry return policy, if there is dissatisfaction of any kind at the customer end or if goods are returned to us or any of our distributors within a week of purchase . However shipping charges would not be refunded. No refunds or returns will be acceptable after a week time.
1.By using planet9.co for any intention whatsoever, you agree with the company law that you will not attempt to utilize other’s user name, password or account information without authorization from first.
2.Under copyright law, company will not permit posting, copying, downloading, uploading, transmission, retransmission, distribution, redistribution, publication, republication, recompilation, disassembling or other modification or commercial exploitation of any proprietary material made available through our website.
3.The company is not affiliated with sites that may be linked to planet9.co through hypertext. The company has not control over, and is not responsible for, the content on any linked site. The linked sites are provided for user convenience only and you access at your own risk.
4.The company will not be liable for any damages of any kind arising from the use of this site, including but not limited to direct, indirect, special and consequential damages.
We take great pride in our products and ask that you bid with confidence. Our stones, beads & Jewelry are truly unique and of the highest quality. Please feel free to write us if you have any questions or concerns. We hope your experience with us will be a pleasurable one.